Above all, as you describe reality from your perspective, do not lay blame. . . . Each time you describe reality accurately, without laying blame, you create a kind of force field around yourself -- one that feels good to others.
-- Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time by Susan Scott. I really like what this book promises and have been looking forward to reading it.
But this passage has me confused. One of the main reasons I am reading the book is to learn how to have difficult conversations with people when they screw up. I am now confused about how to confront someone about a mistake or a wrongdoing -- and get them to accept responsibility -- without "blaming" the person. Hopefully, as I move through the book I will figure out this conundrum.
Teaser Tuesdays is hosted by Should Be Reading, where you can find the official rules for this weekly event.